Whisky Auctioneer takes pride in the quality of service we offer. If for any reason you are unhappy with the authenticity or provenance of items purchased please contact us immediately on 01738 245576 or by email at email@example.com within 7 working days of receipt of your items. Please note that the Consumer Protection [Distance Selling] Regulations 2000 do not apply to items sold by auction and are therefore not applicable to any items purchased via this website.
Although we strive to ensure that you receive your item in perfect condition, due to the various ages of bottles and their seals, condition of liquid is at the buyer's discretion and no claim can be lodged against failure/leakage in transit.
Items offered for sale may contain damage in the form of tears, rips, stains, scratches, dents, rust and more on bottles and boxes. We attempt to highlight this damage within the lot description. However if such is not mentioned, but is clearly visible within the images displayed, the buyer will be deemed to have seen this damage and has no claim or right to a refund.
Risk Free Delivery
We are now able to offer risk free delivery for your purchases, this is selected at the checkout stage, if you do not wish to take out risk free delivery on your purchase please deselect this when required. Please note Risk Free Delivery guarantees against breakage and loss only, not against minor damage and leakage in transit.
If any issue arises in transit regarding breakage, it is critical to retain all the original packaging and contact us immediately.