NEXT auction starts Friday 28th August. Deadline for entries is Monday 17th August. Click here for our COVID-19 Information Page

LOSS AND BREAKAGE ASSURANCE

In order to lower risks associated with transporting winning lots, Whisky Auctioneer recommends that you collect your lots directly from our premises in Perth, Scotland. Should this not be possible, or you would prefer to have your lots shipped to you, then liability for both loss and damage rests with the purchaser. 

While our team takes every effort to package and dispatch orders carefully and securely, the courier companies do not take on any liability for items lost or broken in transit. To address this, Whisky Auctioneer offers our customers ‘Loss & Breakage Assurance’ in order to provide a method to cover items lost or broken in transit. 

The cost of Loss & Breakage Assurance is 3% of the hammer price plus commission. By purchasing ‘Loss & Breakage Assurance’ when checking out, your lots will be protected against loss or breakage in transit. 

Please note that Loss & Breakage Assurance provides cover for breakage and loss during transit only – Loss & Breakage Assurance does not cover any loss arising from an item’s condition. Therefore, it will not protect against seal failures or cosmetic damage to lots.  

For your convenience, Loss & Breakage Assurance is automatically selected at the checkout stage.  However, if you do not wish to take out Loss & Breakage Assurance on your purchase, please de-select this when completing your order. 

FAQs

Can I collect my winning lots in person?

Yes. Upon payment you will be asked to select either collection or delivery. If you choose to collect your whisky in person you will have 90 days to do so before a storage fee of £1 per day will apply.

Our office is open Monday to Friday 10:00 to 17:00. If you would like to collect outwith these hours please contact us to arrange, particularly at the weekends.

*Special Offer: We are currently offering free storage until December 31st 2020.

Can I store items to save on shipping costs at a later date?

Items can be stored with us free of charge for combining multiple orders and dispatching at a later date. Please note that there is no charge for storage in our secure warehouse until 31 December 2020.  If there is a proposed change to storage terms after this date, we will let you know as soon as possible. 

You can collect your orders whenever we are open, but if you intend to have the items shipped then please complete our Ship Stored Orders form.

How long does it take to receive my winning lot(s)?

NOTICE REGARDING CORONAVIRUS - COVID-19Please see our information page regarding up-to-date information on our ways of working to ensure the safety of our staff and customers. Please note that due to the office closure and guidance from the Government and health authorities, please expect significant delays for dispatch and shipping of winning lots post the March Auction.

If you are successful at auction, once payment is received by Whisky Auctioneer then your whisky will be dispatched within 7 working days.

UK orders normally arrive within two days of dispatch. 

European orders normally arrive within five days of dispatch.

The rest of the world can vary dependent on location. 

If you need an item faster, please let us know and we will try our hardest to meet your expectations!

Contact Us

UK Address:
Whisky Auctioneer Ltd,
West Building, Ruthvenfield Grove,
Inveralmond Industrial Estate,
Perth, United Kingdom, PH1 3FN

German Address:
Zechenring 6B, 41836, Ratheim,
Germany

Tel: +44 (0)1738 245576

Email: info@whiskyauctioneer.com

Opening Times: Mon-Sat 10am-5pm

06.12:43:26